Worldpay

Overgenomen door Global Payments

Reviews voor Worldpay

Not worth your mental health - werkgeversreview Customer Service Advisor bij Worldpay

1,0

18 sep 2024

Customer service advisor

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Not a lot apart from you can work from home if they like you sometimes but it's very unfair as each department has different rules.

Minpunten

Poorest company I have ever worked at, managers don't follow company values and bully and are clicky. Take no accountability and blame the staff because they can't be bothered and not communicating with each other. Agents have no support and aren't trained properly and are basically expected to be self taught on systems and are neglected and discarded. Managers get away with harassment

Ontdek andere reviews over Worldpay

5,0

30 mrt 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good culture, exciting direction under new ownership

Minpunten

Internal bureaucracy can cause things to move slowly

Reactie van Worldpay

1mo

We're glad you're excited and you appreciate the culture here. We're on a transformation journey as we become part of Global Payments which means there has been a lot of change. Thank you for sharing your experience.

3,0

11 mrt 2026

Sales manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Originally, I had a strong manager who gave me room to lead in my own style and trusted me to operate with a high level of autonomy. When I needed guidance, they provided it, and they also included me in conversations and areas outside my immediate scope, which gave me a broader, more holistic understanding of the business. It was genuinely a great learning experience.

Minpunten

I was asked to take on a failing team after expressing hesitation and was assured—by both leadership and the incoming manager—that there would be no negative repercussions. I stepped into the role for the good of the company, but ultimately was terminated. There were clearly two different standards for managers, and I was held to a higher and inconsistent one. I consistently operated beyond the scope of my job description, but that effort wasn’t recognized or protected.

Reactie van Worldpay

1mo

Thank you for sharing your experience. We’re glad that you were able to get opportunities to lead, learn, and have visibility across the business with your previous manager. We’re also sorry to hear that your later experience didn’t reflect the level of support and consistency you expected. Feeling held to different standards or unsupported is understandably difficult and it’s not the experience we want for our people. We’re committed to improving leadership and over the past year we’ve introduced a new leadership development framework. This includes Coach to Win – a career experience for all of our People Leaders, to help set expectations and improve coaching and care. We appreciate you taking the time to share both what worked well and where we need to continue improving. Feedback like yours helps us create a more supportive experience for everyone.

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