Where to start - I was hired as an Implementation Manager with the promise of "lots of room for advancement", "hyper growth", and a "work hard, play hard culture". Well, turns out, none of those things were true, except for the "work hard" part.
The work itself was soul crushing - we were there on average from 8/9am-8/9pm, and we were lucky if we had a chance to take a lunch break. At one point, I heard a colleague ask (half-jokingly), "I wonder if Zenefits will pay for my divorce as an employee benefit?"
The software (at the time) was so buggy and glitchy that the majority of our job was troubleshooting the system and correcting errors. Not to mention, Sales would promise customers the moon, but when the software couldn't deliver, we were unofficially were tasked with recovering the sale and/or dealing with pissed of customers.
While the experience seemed "automatic" to customers on the front end, Zenefits was really a mechanical turk with employees processing changes on the back end, which of course, led to lots of errors.
Despite being sold on the promise of lots of growth opportunity, promotions seemed to be based on seniority at the company, and hiring stopped all together shortly after I started.
Granted, some of this may have changed since I left, but if you've been reading the news, you know that there have been massive layoffs and quite a bit of scandal.
The promise of Zenefits' software is very alluring, and assuming the software catches up, there really is value to business owners, but when I was there, the software just couldn't keep up with the hype.
