eDecree

2,0

28 okt 2021

Administrative assistant

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great coworkers, bonded over stress in the workplace.

Minpunten

After being put into the administrative assistant position the work culture became very toxic. The CEO is understanding and easy to have a conversation with, but her management needs be re-evaluated. Please hire someone with real experience and credentials to run your business. I expressed my concerns about my work loads (meant for 2+ people) and stress on multiple occasions and was dismissed each time. When it became overly stressful, I started making mistakes due to unrealistic deadlines and lack of communication. After that conversation, I was given my final warning regarding my position. When I stood up for myself, management was passive aggressive towards me, made inappropriate comments to me in front of several other coworkers who would message me on the company chat telling me that management is bringing tension to the workplace & making it an uncomfortable environment. This place is a revolving door. Those who are still working there are only working for a paycheque until they find something more stable and sane. Work space is absurd. Small desk, foot pedals falling apart, broken headphones, employees with sore wrists, neck, backs & aren’t able to communicate with anyone due to lack of communication and no formal HR. Breaks are unheard of other than your 30 min unpaid lunch. I was expected to take 5 minute breaks every hour and half, and if I took longer, management said they were watching me, even though I stayed 20 minutes to an hour after every one of my shifts. Expect management to delegate their own tasks to you while they sit in their office on their phones, take 1 hour + breaks, go on walks to get stuff to eat, when they could be practicing what they preach about working together as a “team” to get things done. Management would passively aggressively harass me about getting things out “on time” then go back to her office to do nothing, chat with other employees etc. My breaks were only “tolerated” when I was taking them with management. However, those concerns never got brought up in meetings about my performance. Management does not know how to separate themselves and remain professional from those who are not management. This concern has been spoken to me by so many of my former coworkers. Salary is off the table, expect to make $15-$18. Overall, pay equivalent to a fast food position, except more work. I worked there for almost a year, stayed late, got many things out on time, helped other employees while doing my own job and I never got a thank you or any sort of recognition from the CEO or management. I was very confused when management was confused when I quit. If an employee is telling you they are stressed multiple times a week, making mistakes in their work due to over increased workload, you don’t ADD more on to them.

Reactie van eDecree

We are an administrative services company that does transcription (listen to audios and turn them into written transcripts) for the legal and insurance sectors. This means that there isn’t much social interaction outside of the break times, as it is disruptive to everyone else in the work area if staff is engaged in verbal conversation. We have staff that have been with us for over 10 years and find that this work environment fits perfectly with their personality. We also have students that work for us all through their university period, sometimes for four to six years at a stretch, switching schedules every four months depending on their school schedules, because we are flexible in terms of working with their school schedules. However, we have also had people work with us for very short stretches of anywhere from two weeks to six months, where they find that such a structured and quiet work environment is not for them. They require ongoing social interaction to keep them engaged, and find our office environment challenging to work in. We have very clear expectations regarding staff breaks. Staff are able to take as long as they want for their unpaid lunch break as we realize some staff might have errands/personal appointments they would like to handle during that break. In addition, a total of 15 minutes of paid breaks are covered during an eight hour period. All production staff, including transcriptionists, are paid hourly, and paid for their entire workday, even if they work beyond their eight hours if needed, for any reason. This is managed using a time tracking system that staff are expected to track their time through. We have always provided staff with the ability to take personal time to manage other commitments or health issues, sometimes for two to three months, depending on their circumstances. However, we do expect that when they are at work, they are meeting the expectations of their role. Every role has very clearly defined expectations, and if staff isn’t able to manage their time to meet expectations, they are provided tools and training to help them with managing their time effectively. This is the same as any other work environment where you have job expectations and a ramp-up time by which you are expected to meet those expectations.

Unprofessional - werkgeversreview Administrative Assistant bij eDecree

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