Pluspunten
- The apparel - An innate drive to get things done and move into action - People genuinely want to better themselves - The store staff are held in high regard and are treated well - The CEO has provided strong communicative leadership (including during rough times)
Minpunten
- Lack of structured processes, ways of working, and data lead to chaos - In this chaos and ambiguity a culture of competition and blame thrive - People are too stretched to be supportive or give others guidance - Self-improvement obsession is used as a shield for not acting with empathy - People tend to build alliances and kingdoms to be able to control decision making (as it is not structured or clear how decisions work even at high levels) - Hours and work-flow are not well managed or understood within this chaos, often leading to significant unpaid overtime and people burning out (as passion can only fuel a person for so long) - Visibility and credit is often not attributed to or shared with the people doing the grunt work