Face to face interview with two people; introduction, questions about education and professional background; Aptitude exercises (rol play game, prioritizing, language skills, communication with customers). Questions about the position from me.

- A first video interview with SparkHire. This is a pre-recorded video, you will have 1-2 minutes to prepare to answer and only on take. For one question, you will need to answer in your second language, and if you selected another, you will answer also one question with a third language as well. The purpose of the interview is to learn a little bit more about you, your experience, and why you want to join the team. Similar to a phone interview, during the video interview GetYourGuide wants to hear about some of your previous work experience and what made you decide to apply to work at GetYourGuide in the specific role for which you have applied. - A second group interview with HR and one of the Customer Service Team Leads. This will be a face to face interview more in depth about your motivation, skills, what you can bring to the team, how would you react in a certain situation. I had a little role play: I needed to answer an angry customer on the phone, answer some mails in my languages, and prioritize some tasks.