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      Sollicitatiegesprekken van HGSSollicitatiegesprekken voor Customer Service Representative (CSR) bij HGSSollicitatiegesprek bij HGS


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      Sollicitatiegesprek voor de functie Customer Service Representative (CSR)

      11 jan 2021
      Anonieme werknemer
      Toronto, ON
      Aanbod geaccepteerd
      Positieve ervaring
      Eenvoudig sollicitatiegesprek

      Sollicitatie

      Ik heb online gesolliciteerd. Ik heb gesolliciteerd bij HGS (Toronto, ON) in mrt 2020

      Sollicitatiegesprek

      Frist they check if you have the necessary internet speed (need at least 75G lline) and if you are decent with typing and everything. There is a typing test. This is followed by another round where a role play is done. Show empathy while talking to the customer.

      Sollicitatievragen [1]

      Vraag 1

      Role plays - what would you do in such a situation etc
      Vraag beantwoorden
      avatar
      Reactie van HGS
      5y
      Thanks for your comments. They will help others to appreciate and understand our hiring process, and what it is like to apply to the call centre industry. During these uncertain times, we are proud to offer stable full-time positions working for our long-standing clients with their customer service requirements. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for your kind comments and for being a part of Team HGS.

      Overige sollicitatiereviews voor Customer Service Representative (CSR) bij HGS

      Sollicitatiegesprek voor de functie Customer Service Representative (CSR)

      15 jun 2026
      Kandidaat voor anonieme sollicitatie
      Vancouver, BC
      Geen aanbod
      Negatieve ervaring
      Gemiddeld sollicitatiegesprek

      Sollicitatie

      Ik heb online gesolliciteerd. Ik heb gesolliciteerd bij HGS (Vancouver, BC) in apr 2026

      Sollicitatiegesprek

      The hiring process starts well with an initial screening and final interview, but the post-interview stage shows a complete lack of organizational standards. Despite following up multiple times via email and social media, I was completely ghosted after a single, brief response, having been told they would update me soon, but they have not reached out ever since. Leaving a candidate hanging for weeks instead of sending a simple rejection is highly unprofessional and a major disrespect to my time. The job market is difficult, and companies must respect applicants' effort. I will never apply to HGS again, as they have shown clear red flags. An automated reply telling applicants to contact a support email does not hide how disorganized and unacceptable the communication framework is, and the fact that candidates are being treated as entirely disposable data. I am sharing this to provide transparency for future candidates. After completing the final interview stage, communication completely ceased. Despite following up, I received no update. Candidates invest a lot of time into this process, and there should be accountability regarding basic communication. I hope this review serves as a necessary wake-up call for how people are treated. There is a clear double standard in the recruitment process. Communication is only given to accepted applicants, while rejected and backup candidates are completely ghosted. It truly makes one wonder how a company's customers would feel if they knew how poorly job candidates are treated behind the scenes. There must be professional accountability for this level of disorganization, and I am speaking out so future candidates know exactly what to expect.

      Sollicitatievragen [1]

      Vraag 1

      How would you deal with a customer in a difficult situation?
      Vraag beantwoorden
      avatar
      Reactie van HGS
      1w
      Thank you for your feedback. We apologize for your experience and understand your concerns. If you would like to discuss this further, please reach out to us at talk2us@hgs.com.

      Sollicitatiegesprek voor de functie Customer Service Representative

      25 mrt 2026
      Kandidaat voor anonieme sollicitatie
      Geen aanbod
      Neutrale ervaring
      Eenvoudig sollicitatiegesprek

      Sollicitatie

      Ik heb gesolliciteerd bij HGS

      Sollicitatiegesprek

      Interview process was smooth . It was like virtual hiring event . First they check your status or if you are eligible then move to interviewer. The whole process took about 30 minutes. Interviewer was nice and kind

      Sollicitatievragen [1]

      Vraag 1

      How do you handle a upset customer?
      Vraag beantwoorden
      avatar
      Reactie van HGS
      3mo
      Thank you for sharing your interview experience with HGS. We’re glad you found the process smooth and the interaction positive.

      Sollicitatiegesprek voor de functie Customer Service Representative

      5 mrt 2026
      Anonieme werknemer
      Aanbod geaccepteerd
      Neutrale ervaring
      Eenvoudig sollicitatiegesprek

      Sollicitatie

      Ik heb gesolliciteerd bij HGS

      Sollicitatiegesprek

      interview was quite easy, just know how to answer with the star method, be clear when talking. also try to ask question doing the interview. Then also mention you are fast in typing.

      Sollicitatievragen [1]

      Vraag 1

      mention a time you handle a difficult customer
      Vraag beantwoorden
      avatar
      Reactie van HGS
      3mo
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.