Quick and to the point, It looks like they were looking for an outgoing, friendly and fun personality. ther were alot of people that got hired that had no experience.

I had to fill out an application online. Then they scheduled me to talk to a phone interview with a machine. The machine made a lot a questions and very fast. Then I received another email saying that I need to schedule a personal interview. I did it. I went. It was another applicant (without License). I was interviewed for two inexperienced agent and made me 10 questions each one. I was not selected. I contacted them to ask the reasons because I met all the requirements and the answer was that they look somebody to better fit to the company.