Typical call center application process with the initial interview, skills test, final interview and language assessment. The initial interview part is a group interview, expect the usual interview questions like, "What are your strengths and weaknesses?", "Why did you apply for this job?", "What is your expected salary?"

The recruiter asks questions to see if you qualify. It wasn't intimidating and you feel welcomed. You are encouraged to ask questions and provide feedback. The interview was over the phone.