I applied to this job through the university career center and was contacted pretty quickly, less than 1 week. There were multiple interview rounds, 3 of which were structured interviews of at least 30 minutes. Each interview was lead by a different HR contact and each asked more specific behavioral questions as the process continued.

One phone round with recruiter and one behavioral interview. Behavioral round asked situationals and your customer service experience. They gave you example questions to prep for, so as long as you’re ready to answer all, it should be fine.