Whatโs driving the next wave of transformation in Banking & Financial Services (BFS) Business Process Services (BPS)? Recently, our MD & CEO, Ritesh Idnani and our President - BFS, CMT, and Emerging Geos, Vivek Sharma, had the opportunity to discuss this over an insightful conversation with senior leaders from Everest Group, Ronak Doshi, Partner, and Sahil Chaudhary, Practice Director. Key takeaways from the session: *Growth hotspots โ The market is set to grow at 7-9% in 2025, led by Financial Crime Compliance (FCC), Cards & Payments, Wealth & Asset Management, and Lending. *Mid-market momentum โ With $3.5B+ in BFS BPS deals up for renewal, mid-tier players need strategic guidance on automation, efficiency, and cost optimization. *The new must-haves โ Advanced data analytics, AI-driven automation, and hyper-personalization are redefining how providers create value beyond cost savings. As enterprises transition to a more resilient, integrated state of operations, providers must go beyond traditional models and offer consultative, transformation-driven solutions. A big thank you to Ronak and Sahil for the thought-provoking discussion! Exciting times ahead for BFS BPS.
We are thrilled to share that Everest Group has recognized Firstsource as a โFront-Runnerโ in Generative AI for Healthcare Payers in their latest report, "AI-deas to Action: Operationalizing Generative AI in Healthcare Payer." This recognition places us among the top 35% of service providers evaluated for their Gen AI capabilities, partnerships, and the tangible value delivered across the healthcare payer value chain. This reflects our deep commitment to transforming healthcare through AI innovation. Our suite of AI-led solutions, including Firstsource relAI, is driving efficiency, enhanced member engagement, and better health outcomes. Everest Group shared, โFirstsourceโs gen AI roadmap rests on two key pillars: its AI platform and strong domain. This foundation has enabled the identification of multiple use cases across segments. Aligned with its contact center and claims legacy, focus is higher on member and claims management, with several use cases in early production or late-stage pilots.โ A huge shoutout to our teams for their hard work, dedication, and strategic foresight in making this achievement possible! ๐
Some moments make you pause and truly appreciate the power of kindness, commitment, and community. ๐ At the inaugural Nirmaan Volunteering Conclave, we were honored to receive the Champion in Volunteering (Gold) award โ recognizing the collective passion and purpose that drive our commitment to giving back. But what truly made this moment special? Celebrating two of our very own #SourceOfGood champions - Venugopal Mudhaliar, AVP - Operations Risk & BCM and Pravin Salunkhe , Director โ Technology โ who were awarded Certificates of Appreciation for their unwavering passion, selfless contributions, and compassionate leadership in #EmployeeVolunteering. These recognitions reaffirm that volunteerism isnโt just about individual effort; itโs about coming together to create real, lasting change. Hereโs to #MakingItHappenโtoday and for a better tomorrow ๐โจ
Always a pleasure hosting our client partners! A big thank you to Raymond Cummins for the opportunity to showcase how we're driving excellence, innovation, and collaboration to #MakeItHappen for Sky! ๐ Hereโs to achieving even greater things together in 2025 and beyond!
Our Q3FY25 results were announced today, and weโre delighted to share weโve kept up with the growth momentum from our previous quarters: โ๏ธ ๐ฅ๐ฒ๐ฐ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ด ๐๐ต๐ฒ ๐ฑ๐๐ต ๐ฐ๐ผ๐ป๐๐ฒ๐ฐ๐๐๐ถ๐๐ฒ ๐พ๐๐ฎ๐ฟ๐๐ฒ๐ฟ ๐ผ๐ณ ๐ฏ%+ ๐๐ฒ๐พ๐๐ฒ๐ป๐๐ถ๐ฎ๐น ๐ด๐ฟ๐ผ๐๐๐ต โ๏ธ ๐ค๐ฏ ๐ฅ๐ฒ๐๐ฒ๐ป๐๐ฒ๐ ๐ฎ๐ โน ๐ฎ๐ญ,๐ฌ๐ฎ๐ฐ ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป (๐จ๐ฆ$ ๐ฎ๐ฐ๐ต ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป), ๐๐ฝ ๐ฏ๐ญ.๐ณ% ๐ฌ๐ผ๐ฌ โ๏ธ ๐๐๐๐ง ๐ฎ๐ โน ๐ฎ,๐ฏ๐ฏ๐ฏ ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป ๐ผ๐ฟ ๐ญ๐ญ.๐ญ% ๐ผ๐ณ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ๐ ๐๐ฝ ๐ฏ๐ฒ.๐ฑ% ๐ฌ๐ผ๐ฌ โ๏ธ ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐ ๐๐ณ๐๐ฒ๐ฟ ๐ง๐ฎ๐ (๐ฃ๐๐ง) ๐ฎ๐ โน ๐ญ,๐ฒ๐ฌ๐ฏ* ๐บ๐ถ๐น๐น๐ถ๐ผ๐ป ๐ผ๐ฟ ๐ณ.๐ฒ% ๐ผ๐ณ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ๐ ๐๐ฝ ๐ฎ๐ฐ.๐ฑ% ๐ฌ๐ผ๐ฌ โ๏ธ ๐ช๐ฒ ๐ฑ๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ฒ๐ฑ ๐ฏ ๐น๐ฎ๐ฟ๐ด๐ฒ ๐ฑ๐ฒ๐ฎ๐น ๐๐ถ๐ป๐ ๐ณ๐ผ๐ฟ ๐๐ต๐ฒ ๐ฏ๐ฟ๐ฑ ๐ฐ๐ผ๐ป๐๐ฒ๐ฐ๐๐๐ถ๐๐ฒ ๐พ๐๐ฎ๐ฟ๐๐ฒ๐ฟ ๐ฎ๐ป๐ฑ โ๏ธ ๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ๐ฑ ๐ญ๐ฏ ๐ป๐ฒ๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐ ๐ฎ๐ฐ๐ฟ๐ผ๐๐ ๐ผ๐๐ฟ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฎ๐น๐ โ๏ธ ๐๐ป ๐ฎ๐น๐ถ๐ด๐ป๐บ๐ฒ๐ป๐ ๐๐ถ๐๐ต ๐๐ต๐ถ๐ ๐ด๐ฟ๐ผ๐๐๐ต, ๐๐ฒ ๐ฎ๐น๐๐ผ ๐ผ๐ฝ๐ฒ๐ป๐ฒ๐ฑ ๐ด ๐ป๐ฒ๐ ๐ผ๐ณ๐ณ๐ถ๐ฐ๐ฒ๐ ๐ฎ๐ฐ๐ฟ๐ผ๐๐ ๐ผ๐๐ฟ ๐ด๐ฒ๐ผ๐ This sustained momentum has led us to ๐ฟ๐ฎ๐ถ๐๐ฒ ๐ผ๐๐ฟ ๐๐ฌ๐ฎ๐ฑ ๐ฐ๐ผ๐ป๐๐๐ฎ๐ป๐ ๐ฐ๐๐ฟ๐ฟ๐ฒ๐ป๐ฐ๐ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐ด๐ฟ๐ผ๐๐๐ต ๐ด๐๐ถ๐ฑ๐ฎ๐ป๐ฐ๐ฒ ๐๐ผ ๐ฎ๐ญ.๐ด-๐ฎ๐ฎ.๐ฏ%, reflecting our confidence in our strategy, execution, and market demand.
It was an honor to host our client partner, Amrita Kohli, Commercial & Operations Director at Shawbrook Bank, as she connected with our women employees and shared her remarkable journey of growth, resilience, and leadership. Her powerful insights and leadership anecdotes sparked meaningful conversations, empowering our budding women leaders to rise, innovate, and drive change. Amritaโs presence reinforced the critical role women play in shaping the success of Firstsource and highlighted the transformative impact of women in the financial services sector.
โข 90 days to set up a fully operational Global Capability Center (GCC) โข 150+ skilled professionals onboarded โข $15 Mn+ in savings in just 15 months We partnered with a global leader in education testing & talent solutions to build a world-class GCC in Hyderabad, India, glocalizing their operations and driving innovative transformation. This best-in-class GCC is shaping a high-performance, future-ready organization powered by Firstsource relAI โ where talent, innovation, and collaboration fuel success.
Weโre thrilled to share that our HR team in the UK just brought home Silver in the Brilliance in Employee Engagement category at the International Brilliance Awards 2025. This award is all about creating a workplace wherepeople feel valued, heard, and empowered- and thatโs exactly what we strive for every day at Firstsource!
At Firstsource, REACCH acts as our north star, helping us stay agile and customer-focused as we create value in a fast-paced and digital-first world. These values drive our work ethic, fueling sustainable growth and transformation. A for Agility โ is the strategic force behind our long-term success. Itโs about progress over perfection, enabling us to lead with proactive, solution-driven strategies in a dynamic market. Meet Pablo Cue, Facilitator โ Capability Development, from Mexico, who embodies agility by not only adapting to change but helping others embrace it. His work inspires our teams to evolve and thrive in the face of disruption. #LifeAtFirstsource #Agility #FirstForce
๐ ๐ถ๐๐๐ฒ๐ฑ ๐ถ๐ ๐น๐ถ๐๐ฒ? ๐ช๐ฒโ๐๐ฒ ๐ด๐ผ๐ ๐๐ผ๐ ๐ฐ๐ผ๐๐ฒ๐ฟ๐ฒ๐ฑ! ๐ฅ Our recent #LinkedInLive session with Ritesh Idnani, MD & CEO of Firstsource, and Michael Fratantoni, Chief Economist & SVP at Mortgage Bankers Association, was packed with valuable insights on ๐๐ต๐ฎ๐โ๐ ๐ฎ๐ต๐ฒ๐ฎ๐ฑ ๐ณ๐ผ๐ฟ ๐๐ต๐ฒ ๐บ๐ผ๐ฟ๐๐ด๐ฎ๐ด๐ฒ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐ ๐ถ๐ป ๐ฎ๐ฌ๐ฎ๐ฑ. From economic shifts to innovative solutions, they discussed: ๐ ๐๐ฐ๐ผ๐ป๐ผ๐บ๐ถ๐ฐ ๐ง๐ฟ๐ฒ๐ป๐ฑ๐ & ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐๐ฟ๐ผ๐๐๐ต: Mortgage volumes are projected to rise by 28% in 2025, driven by strong demographic demand and easing inventory constraints, despite geopolitical and inflationary uncertainties. ๐ ๐๐ณ๐ณ๐ผ๐ฟ๐ฑ๐ฎ๐ฏ๐ถ๐น๐ถ๐๐ & ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐๐๐๐ฒ๐: Rising costs (e.g., taxes, insurance) and inefficient processes challenge affordability and borrower satisfaction, highlighting the need for streamlined, end-to-end operational improvements. ๐ ๐๐ฒ๐๐ ๐๐ผ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐: Leading companies will adopt advanced technologies, focus on borrower experience, and maintain agility to capitalize on market opportunities while ensuring scalability and compliance. ๐บ ๐ช๐ฎ๐๐ฐ๐ต ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฑ๐ถ๐๐ฐ๐๐๐๐ถ๐ผ๐ป ๐ต๐ฒ๐ฟ๐ฒ ๐ฎ๐ป๐ฑ ๐ฑ๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐ฎ๐ฐ๐๐ถ๐ผ๐ป๐ฎ๐ฏ๐น๐ฒ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐๐ผ ๐ป๐ฎ๐๐ถ๐ด๐ฎ๐๐ฒ ๐๐ต๐ฒ ๐ณ๐๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐บ๐ผ๐ฟ๐๐ด๐ฎ๐ด๐ฒ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐: https://www.sourcepointmortgage.com/navigating-2025-economic-trends-in-the- #WeMakeItHappen #MortgageMarket2025 #FinancialServices #EconomicTrends
