As an HR professional, you’re all too familiar with rising healthcare costs and the search for better cost containment strategies for employee benefits. Employee healthcare cost containment strategies are not just nice to have, they’re a must. That made cost containment a popular topic at bswift’s Idea Exchange 2024 in Palm Springs, California. The allure of “shiny new object” treatments hyped on social media, an aging population (11,200 people turn 65 every day!), and a fragmented care system all put upward pressure on healthcare costs. And, on top of that, the ripple effects of the pandemic are still moving through the system. Medical experts and organizations like the American Heart Association caution that the disruption to screenings and preventative care could lead to more complex medical conditions because of delayed diagnoses and treatments. The good news? Employers can leverage proactive cost containment strategies to get ahead of healthcare cost drivers. And it empowers employees’ health and wellbeing, and improves the bottom line. And at bswift’s Idea Exchange conference, leading industry experts on our Innovative Cost Containment Strategies panel broke it all down. They shared some of the most promising ways HR can bend the cost curve.
It’s official! bswift has been awarded the prestigious 2024 Metamorphosis Award, recognizing our innovative overhaul of our customer service toolset. We successfully implemented CXone Expert to further enhance our robust tools and capabilities to ensure we continue to deliver best-in-class customer service. Driven by our commitment to continuous improvement, we embarked on a multi-phase migration to CXone’s cutting-edge Expert KM platform across our 200+ customer service reps (CSRs). Through comprehensive training and a seamless rollout, now our CSRs resolve employee benefits inquiries 30 to 60 seconds faster on average – minimizing hold times.
bswift is excited to share that it has acquired Davis & Company, a leading internal communication firm specializing in helping employers develop engagement strategies that solve internal communication challenges. Davis & Company will join our Communication Agency and grow its core offering to provide comprehensive solutions for all internal and HR communication needs, such as Change Management, M&A, Crisis Communication and more. “After 40 years of providing innovative internal communication solutions for our clients, this is a bold and exciting next step”, says David Pitre, CEO of Davis & Company. “All our team members will transition to bswift and with our combined expertise and capabilities, we’ll have significant opportunity to drive meaningful outcomes for employees and organizations.” We have heard your feedback loud and clear that you want us to expand our communication capabilities, and this represents a big step forward. We are thrilled to have Davis & Company join the bswift family to support clients with all their communication and engagement needs. We look forward to sharing more about these new solutions in the future!
Employee benefits administration just got a lot smarter. Emma™ agent assistant, introduced at bswift’s annual Idea Exchange conference, marks a significant leap in employee benefits support. Our service tool blends artificial intelligence (AI) capabilities with human insight, offering a more personalized, efficient, and empathetic customer service experience.
