Answer incoming customer phone calls and take appropriate action for each call

Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

Input data into the company computer platform to keep each customer record updated

Excellent interpersonal communication skills

High level of professionalism

Must be available to work some holidays and weekends

Strong problem solving abilities

Job Type: Full-time

Pay: ₹12,488.05 - ₹22,640.84 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person