Axrail
Cloud Support Engineer (AWS Infrastructure & Operations)
Kuala Lumpur
We are seeking a high-potential Cloud Support Engineer to support, operate, and optimize cloud infrastructure environments primarily on AWS. This role is critical in ensuring high availability, performance, and security of production workloads while delivering excellent technical support to customers.
This position combines hands-on engineering, operational excellence, and customer-facing support, making it ideal for candidates who are passionate about cloud technologies, problem-solving, and continuous learning.
We welcome both strong fresh graduates with exceptional logical thinking and early-career engineers with relevant cloud experience.
Cloud Infrastructure Management
Manage and maintain AWS cloud infrastructure to ensure high availability, reliability, and performance
Implement and maintain Infrastructure as Code (IaC) using tools such as CloudFormation, CDK, or Terraform
Monitor and optimize cloud resources for scalability, performance, and cost efficiency
Apply best practices for resource provisioning, tagging, and lifecycle management
Cloud Support & Operations
Provide end-to-end technical support by diagnosing and resolving complex AWS infrastructure issues across multiple services
Own and manage incident response lifecycle, including troubleshooting, escalation, and resolution during critical outages
Proactively monitor cloud environments to detect, prevent, and resolve issues before impact
Collaborate with internal teams and customers to troubleshoot and resolve infrastructure-related challenges
Utilize tools such as AWS Systems Manager (Patch Manager) to automate OS-level patching for Windows and Linux environments
Participate in on-call rotations or off-hours support for critical incidents when required
Develop and maintain runbooks, documentation, and knowledge base articles to improve operational efficiency
Performance Optimization & Reliability
Analyze system metrics, logs, and performance data to identify bottlenecks and inefficiencies
Implement tuning strategies across compute, storage, and networking layers
Drive improvements in system reliability, observability, and operational excellence
Security & Compliance
Enforce cloud security best practices, including:
IAM policies (least privilege access)
Network segmentation (VPC, subnets, security groups)
Encryption (at rest and in transit)
Monitor and respond to security alerts and vulnerabilities
Support compliance with relevant standards such as PDPA, GDPR, HIPAA (where applicable)
Ensure responsible and secure usage of cloud resources
Continuous Improvement & Automation
Identify opportunities to automate repetitive operational tasks using scripting and cloud-native tools
Contribute to improving support processes, patching strategies, and operational workflows
Support adoption of emerging AWS capabilities, including exposure to Generative AI tools and services
Qualifications
1–3 years of experience in cloud engineering, system administration, or infrastructure support
(Strong fresh graduates with relevant skills are encouraged to apply)
Solid understanding of AWS core services, including:
EC2, S3, VPC, IAM, RDS, CloudWatch
Basic understanding of networking concepts:
VPC, subnets, routing, DNS (Route 53)
Familiarity with Infrastructure as Code (IaC):
CloudFormation, CDK, or Terraform
Proficiency in at least one scripting language:
Python, Bash, or similar
Understanding of cloud security fundamentals:
Access control, encryption, network isolation
Strong analytical thinking and problem-solving skills, with ability to troubleshoot systematically
Good communication skills and ability to work collaboratively in a team environment
Willingness to learn, adapt, and operate in a fast-paced environment
Preferred
AWS certifications:
AWS Certified Solutions Architect (Associate) or AWS Certified SysOps Administrator
Hands-on experience with:
Monitoring tools (CloudWatch, logging systems)
AWS Systems Manager (SSM), Patch Manager
Exposure to multi-cloud environments (Azure or GCP)
Familiarity with automation and DevOps practices
Exposure to AWS Generative AI services or frameworks is an added advantage
What We Look For
Strong ownership mindset in resolving issues end-to-end
Ability to operate under pressure during production incidents
Passion for cloud technologies, automation, and continuous improvement
Attention to detail in documentation, troubleshooting, and execution
Growth mindset with commitment to learning and skill development
Important Note
This role may require on-call support and handling of critical production incidents outside standard working hours.
Key Responsibilities
Why Axrail?
✅ AWS Premier Projects: Work on cutting-edge cloud/AI implementations
✅ Career Accelerator: Grow into Program Management or Technical PM roles
✅ Innovation Culture: Experiment with GenAI tools for project delivery
✅ Hybrid Flexibility: Balance office collaboration with remote work
Benefits
Competitive salaries
Career growth opportunities
️ Flexible working hour
Attractive benefits
Ready to Deliver the Future?
If you're passionate about leading tech projects that matter, apply today!
This position combines hands-on engineering, operational excellence, and customer-facing support, making it ideal for candidates who are passionate about cloud technologies, problem-solving, and continuous learning.
We welcome both strong fresh graduates with exceptional logical thinking and early-career engineers with relevant cloud experience.
Cloud Infrastructure Management
Manage and maintain AWS cloud infrastructure to ensure high availability, reliability, and performance
Implement and maintain Infrastructure as Code (IaC) using tools such as CloudFormation, CDK, or Terraform
Monitor and optimize cloud resources for scalability, performance, and cost efficiency
Apply best practices for resource provisioning, tagging, and lifecycle management
Cloud Support & Operations
Provide end-to-end technical support by diagnosing and resolving complex AWS infrastructure issues across multiple services
Own and manage incident response lifecycle, including troubleshooting, escalation, and resolution during critical outages
Proactively monitor cloud environments to detect, prevent, and resolve issues before impact
Collaborate with internal teams and customers to troubleshoot and resolve infrastructure-related challenges
Utilize tools such as AWS Systems Manager (Patch Manager) to automate OS-level patching for Windows and Linux environments
Participate in on-call rotations or off-hours support for critical incidents when required
Develop and maintain runbooks, documentation, and knowledge base articles to improve operational efficiency
Performance Optimization & Reliability
Analyze system metrics, logs, and performance data to identify bottlenecks and inefficiencies
Implement tuning strategies across compute, storage, and networking layers
Drive improvements in system reliability, observability, and operational excellence
Security & Compliance
Enforce cloud security best practices, including:
IAM policies (least privilege access)
Network segmentation (VPC, subnets, security groups)
Encryption (at rest and in transit)
Monitor and respond to security alerts and vulnerabilities
Support compliance with relevant standards such as PDPA, GDPR, HIPAA (where applicable)
Ensure responsible and secure usage of cloud resources
Continuous Improvement & Automation
Identify opportunities to automate repetitive operational tasks using scripting and cloud-native tools
Contribute to improving support processes, patching strategies, and operational workflows
Support adoption of emerging AWS capabilities, including exposure to Generative AI tools and services
Qualifications
1–3 years of experience in cloud engineering, system administration, or infrastructure support
(Strong fresh graduates with relevant skills are encouraged to apply)
Solid understanding of AWS core services, including:
EC2, S3, VPC, IAM, RDS, CloudWatch
Basic understanding of networking concepts:
VPC, subnets, routing, DNS (Route 53)
Familiarity with Infrastructure as Code (IaC):
CloudFormation, CDK, or Terraform
Proficiency in at least one scripting language:
Python, Bash, or similar
Understanding of cloud security fundamentals:
Access control, encryption, network isolation
Strong analytical thinking and problem-solving skills, with ability to troubleshoot systematically
Good communication skills and ability to work collaboratively in a team environment
Willingness to learn, adapt, and operate in a fast-paced environment
Preferred
AWS certifications:
AWS Certified Solutions Architect (Associate) or AWS Certified SysOps Administrator
Hands-on experience with:
Monitoring tools (CloudWatch, logging systems)
AWS Systems Manager (SSM), Patch Manager
Exposure to multi-cloud environments (Azure or GCP)
Familiarity with automation and DevOps practices
Exposure to AWS Generative AI services or frameworks is an added advantage
What We Look For
Strong ownership mindset in resolving issues end-to-end
Ability to operate under pressure during production incidents
Passion for cloud technologies, automation, and continuous improvement
Attention to detail in documentation, troubleshooting, and execution
Growth mindset with commitment to learning and skill development
Important Note
This role may require on-call support and handling of critical production incidents outside standard working hours.
Key Responsibilities
Why Axrail?
✅ AWS Premier Projects: Work on cutting-edge cloud/AI implementations
✅ Career Accelerator: Grow into Program Management or Technical PM roles
✅ Innovation Culture: Experiment with GenAI tools for project delivery
✅ Hybrid Flexibility: Balance office collaboration with remote work
Benefits
Competitive salaries
Career growth opportunities
️ Flexible working hour
Attractive benefits
Ready to Deliver the Future?
If you're passionate about leading tech projects that matter, apply today!
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