Good Company, Terrible Market - werkgeversreview Employee bij American Express

3,0
11 apr 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-Brand recognition in your CV: nice stepping stone -Decent salary and benefits -Flexible for and remote work policies (check Cons) -Solid company that has been around for almost 200 years. -Great brand values (check Cons)

Minpunten

-Your career path and the flexible policies depend on your leader: some people in one line of business may have flexible hours while some other people, doing a similar job, different LOB or manager, might be enslaved by their leaders or commanded to chair heating. HR is totally out of everything related to promotions, internal movements, career paths, etc. No support at all. -A lot of managers, a few workers... You know what I mean: one is working, four are watching. -Leaders do not have a clue about what they are doing. Apart from that, they usually do not get well with data and reports and do not give clear actionable feedback to their teams. You can be wrong at your decisions but at least deliver projects and guide your teams... Is not the case. -There's no product development for the market, no IT or development resources... -Self-service culture for everything, from invoicing your activities to hiring new people... You end up buried in administrative tasks. -Despite company values (standing for equity, inclusion, diversity, supporting some important causes and movements...), the office is full of intolerants and snobs that complain about these values... Honestly, don't understand how they hire but most of the people are unbearable. -Weird organization: There may be 3 directors for the same area. Some other people earn a lot of money but do nothing (and brag about it). However, hiring a new executive is like asking for a kidney......

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5,0
9 jun 2026
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Goedkeuring directeur
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Pluspunten

World class organization Culture Perks

Minpunten

Work life balance Time off

3,0
8 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Minpunten

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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