3,0
23 feb 2026
Voormalige werknemer, meer dan 10 jaar
Salt Lake City, UT
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
For the most part, front-line managers were very interesting in doing their jobs - i.e. making sure their employees were shielded from upper management nonsense, getting education and training, and maintaining a good balance between work and personal/family life.
Minpunten
Lack of focus with too many years of different divisions trying to accomplish the same tasks and diluting back-end R&D resources. They may have come up with a good framework for contact center, but it's too late. Because of the lack of focus, they lost crucial market share to competitors and won't get it back anytime soon.