Pluspunten
The analysts are the best brains in their respective domains and generally very nice people.
Minpunten
Sales organization is the worst I've seen in my 20 years as a Sales professional. 100% burn and churn. No Sales Dev. team and next to no marketing. Loose with enforcing compliance, so non-license holders will often join calls. This is allowed because "it's a great way for teams to get to know the quality of the services". Why buy the cow, when you get milk for free? Ridiculous claim when you're carrying a quota. Within 12 months of being hired my entire team and manager either left or were pushed out. I felt duped the moment I started. I went from managing $60M in TCV to managing $2M at Gartner. Their way of working is similar to a 1990s sales org. Cold call blitz days once a month? For senior sales execs? On the one hand they want seasoned veterans to provide white glove service to C-level execs, on the other they want phone monkeys sending blind emails to prospects on LinkedIn. They aggressively recruit because attrition rates are so high. Internal systems ancient and disconnected. Separate CRMs for Sales, Analysts and Customer Success, and no team can access the other's. So finding accurate account info was a nightmare. Imagine, lecturing leaders of global enterprise on digital transformation while required to use an excel spreadsheet to give monthly and quarterly forecasts. From the look of it, they are hiring recent college grads because they are cheaper, are happy to learn the Gartner script and haven't been around long enough to know what an awful work environment is. Biggest misstep of my career. The bottom line, everyone I would speak to would complain about how terrible the place is and then shrug with a laugh and say, "that's just Gartner". To me, that is 100% a toxic culture and not the kind of place I want to be spending my time. Incredibly disappointing considering how highly I respected and admired Gartner from the image they project. The internal reality is another story completely.