Good in 2021, really bad 2023-present day - werkgeversreview Customer Success Manager (CSM) bij Upwork

2,0
28 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Good teammates, for the most part - Remote flexibility

Minpunten

- Poor leadership/communication - Constant layoffs - Swim lanes are non-existent

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5,0
25 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great people, very approachable, interesting problems

Minpunten

A lot of short term thinking and near future optimization

2,0
5 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay and benefits were pretty good. Only reason I stayed.

Minpunten

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

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