4,0
5 mei 2014
Huidige werknemer, minder dan 1 jaar
Cork
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
Good products, marketable experience, training opportunities with financial support, good benefits (health insurance, pension, share discount), decent vacation allowance, nice work environment with free coffee, snacks, etc. The work is pretty enjoyable too although maybe not for everyone. I like problem solving and the work is not monotonous by any means.
Minpunten
It's hard work. There is a constant stream of cases being assigned and it can be a bit overwhelming, especially when you're starting out. Also, too much focus on CSATs and DSATs. Customer satisfaction is important of course but some customers are just unreasonable.