A company without a shred of a soul - werkgeversreview Store Manager bij Verizon

1,0
12 dec 2012
Aanbevelen
Goedkeuring directeur
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Pluspunten

The compensation was very good for retail. I had a base salary of $50,000 and earned an additional $25,000 - $40,000 per year in bonuses and commissions.

Minpunten

I have never worked for a more greedy, soul-sucking company. VZW does not care AT ALL about its customers. We used to have customer service meetings so that the district and regional managers could tell us how important our customers were. But all commissions and bonuses were structured so that you had to screw over customers in order to hit your targets. We were also to hold the line on contracts in order to reduce churn, so we never allowed anyone out of a contract unless they were willing to pay the early termination fee. We were also told that in the case of a customer who died and a family member tried to cancel the contract, that we could only do so if we saw a death certificate. That was a nice thing to ask a grieving widow for. Not to mention that any salesperson who did not hit targets was fired immediately, and those targets required them to be dishonest to customers. Although I did hit my targets, this job was so stressful and this company so lacking in compassion and concern for both customers and staff that it was the greatest feeling of relief I ever had when I left my job.

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5,0
27 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Minpunten

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4,0
26 jan 2015
Aanbevelen
Goedkeuring directeur
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Pluspunten

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Minpunten

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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