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      Verizon

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      Lacking of career advancement - werkgeversreview Customer Service Representative bij Verizon

      2,0
      28 feb 2013
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Compensation package is subject to work experience and your expected salary (if within their budget) therefore it is still fine in general.

      Minpunten

      Lacking of career advancement for entry positions. HR does not have any intention to develop retention program for employees holding entry positions. Downsizing exercise happens unnecessary for twice a year on average since they day Verizon bought over MCI. Work quality (impacting to external and internal deparments) drops significantly for work outsourced to Philippines and India.

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      5,0
      11 jan 2026
      Business account manager
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Great salary, great commission, great schedule

      Minpunten

      I have no cons for this company

      4,0
      26 jan 2015
      Associate director
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Minpunten

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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