Repeated layoffs have hurt trust and morale. Leadership messaging has not always aligned with later reality, which makes it harder for employees to feel confident in the direction of the company. Compensation and recognition can feel reactive rather than proactive. There can also be a disconnect between customer-centered messaging and how some products or solutions are developed in practice, with limited direct customer exposure for some teams making important decisions. Too often, experienced employees are left carrying operational and customer burden while broader transformation efforts continue.