Strong work from home culture, but low pay and demeaning daily responsibilities - werkgeversreview Customer Success Manager (CSM) bij Yelp

3,0
27 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

#1 Strong work from home culture when it's getting harder to find in 2026. #2 Relatively easy job to get with some experience. #3. Good introduction to tech space from general sales work.

Minpunten

#1 Very low pay. #2 Repetitive and monotonous work. #3 Management will not have your back - the customer is always right despite frequent instances of verbal abuse and flagrant disrespect.

Ontdek andere reviews over Yelp

5,0
22 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Nice people. Good perks and colleagues treat you with respect

Minpunten

Workload can be overwhelming and software a bit outdated

1
2,0
28 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

If you love your city, it can be very fun. Remote work is helpful and you'll make great relationships with fellow community managers, who are typically wonderful people.

Minpunten

As others have said, upper management is extremely out of touch with reality, including the realities of small businesses post-COVID. Pay is very under market for the level of work. Values are consistently preached but only selectively honored.

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Reactie van Yelp
6d
Thanks for sharing your experience after spending so many years on our team. We agree that connecting with your city and working alongside wonderful fellow Community Managers are some of the best parts of the role. We're also glad remote work was helpful for you. Favoritism and gossip don't align with the environment we want to create. We want everyone to feel valued and supported as a person. We also want to uplift team members who want to explore roles in other departments. We have many amazing opportunities across Yelp, and we encourage people to pursue the work they care about most. Your feedback helps us grow, and we will share your notes with our leadership team so we can keep making Yelp a better place to work. Thanks for all your hard work over the years, and we wish you the very best in your next role.
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