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Reviews voor Yelp

Laatst bijgewerkt 21 maart 2019
2.000 reviews

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Goedkeuring directeur
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
1.149 beoordelingen

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  1. Nuttig (135)

    "Amazing People, Incredibly Unhealthy Work Environment, HR Nightmare"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Account Executive in New York, NY (Verenigde Staten)
    Voormalige werknemer - Account Executive in New York, NY (Verenigde Staten)
    Niet aanbevolen
    Negatief vooruitzicht
    Geen goedkeuring Directeur

    Ik heb een voltijdbaan gehad bij Yelp (Langer dan een jaar)

    Pluspunten

    I am writing this review 6 weeks after leaving Yelp and about 4 at my new company so I feel like I have had some time to digest, compare, and reflect on my experience.

    THE GOOD:
    People - A pro and a con, we will get to that later. I have made some of my dearest friends and amazing mentors working there. Everyone is around the same age, has similar goals as you, and for the most part your peers encourage you to succeed.

    Office- The office is beautiful and filled with snacks, beer and games. There's a barista there all day everyday and a great facilities team that keeps the office shiny.

    Events - Again, pro and con. Drag queen lunch, happy hours, team outings, you name it. There were a ton of fun events that I know people who were not from the NYC area really benefited from since they got to meet new people and explore cool new spots around the city.

    Training - Yelp offers a 2 month, extremely intensive training program that teaches you the ins and outs of sales. You learn to become a better communicator, have thicker skin, and set goals.

    Minpunten

    ***IMPORTANT***
    Let the record stand that in September there was an attempted SHOOTING at Yelp in SF and NOT A SINGLE MESSAGE was sent out until 3PM three days later after employees were panicking/gossiping about it.

    Our stock plunged nearly 30% in Nov. Business owners were talking about it on our calls and not a single person in management or leadership addressed it.

    Buckle up, because there are many.

    1. Culture- This company is ran like an elementary school or a dysfunctional summer camp. There is an ongoing joke about how we're surprised we don't have to raise our hands to use the restroom. I totally understand things like being mindful of breaks and your phone, but there have been times were I took my phone out to check on a family emergency and got publicly called out for it. The culture at Yelp is shoving it down your throat that you LOVE Yelp and you are SO LUCKY to be working at Yelp. Our monthly meetings would involve bashing other companies (ex., the head of the office mocked Google's walk out against sexual harassment) and avoiding obvious issues within the company. You are HIGHLY encouraged to attend happy hours frequently and majority of the well performing teams, such as the one I was on, go out multiple times a month. Most of it comes out of YOUR pocket and can fall on weekends and Friday nights. Successful managers at Yelp consider Yelp their life (date within the company, have only friends within the company, etc.) I know more about my managers sex life than I ever should.
    2. Job Itself - It's cold calling, you know that when you apply so that shouldn't really be a con, HOWEVER, it's how they approach cold calling. At exactly 8:30 you need to be at your desk ready to go. At exactly 12:00 everyone takes lunch (HR says you can take it anywhere between 11-2 but good luck trying to tell your manager that). They have no flex when it comes to a sales cycle. If it's the day before Christmas or the day before Memorial Day weekend they expect the same despite the obvious fact that sales globally decrease. Your managers get on your calls and feed you line for line what you should be saying. Essentially you are a puppet to your manager. It takes zero skill. (For reference, I was putting up 30k a month which is 10k higher than quota.) No matter how much you do in a day/month/week/etc. it isn't enough and even when you do well, no one is happy there, they just can't tell you that. I know several people who have won the most esteemed awards at Yelp and all HAVE QUIT. You're forced to stand and your desk and "bring the energy" like we're 12 year old cheerleaders. The "rewards" they give you for closing deals is hilarious. Sometimes it's things like "dare your manager to do a push up!" or "one free breakfast sandwich!" Again, elementary school. There is also nowhere to go up. You can either cold call, manage people who cold call, do higher volume cold calling, or pray to get into Mid Market/National. I quit the leadership development program because the mission of it is to teach you how to brainwash employees and use what they say against them. Why should managers be asking me questions like "Are you closer with your mom or your dad?" "How is your current relationship going?"
    3. Management - Possibly the worst part of this job. It's amazing how they haven't been sued yet because not only is management known for being incredibly unprofessional, but there is NO DIVERSITY. Every single director (in my time I've seen 8 different) is white. Every. Single. One. This is a company of 1200+ employees and you're telling me there isn't ONE POC you can promote? Managers are the same and they're all 23-25. They promote people into management extremely early and they are managers for training classes so you're forced to learn from someone who doesn't even know how to do their job. In addition, management is incredibly immature, power hungry and an overall mess. I went though 4 different managers, all equally problematic. One time there was a bad snowstorm and they were closing down Port Authority and suspending trains. I was told I should "stay at a friends house" or use my PTO if I wanted to leave. I wound up staying, it was extremely dangerous getting home and I didn't get back to my house until 2AM with work the next day. Another time I was in the bathroom with a stomachache for FIVE minutes (sorry TMI) and my manager texted me "Hey where are you?" I've been told by countless people in power that we should 'of course' take our LEGAL 10 minute breaks, but make sure we earned them. This has been said to me at the end of a week where I've closed 21k. Seems like I earned it. Oh, and one more thing, keep an eye on your managers and directors because they're sleeping with reps and doing obscene amounts of Adderall.
    4. The pay structure - Yelp went from contracts to non-term length commitment so the client can cancel anytime. You have no connection with your clients after you sign them up, and it's frowned upon to check in on them. Yelp pays you out as if they stayed signed on for 6 months so when they cancel (which they do because the product is outdated and doesn't actually work) you wind up owing the company back money. They tell you 20% of your sales needs to stay on for 3 months which seems easy but is not when they can stop and start at any time and you have no control.

    Honestly, not the worst place to start for recent grads but check yourself and realize this is not a real job and other companies are laughing at us.

    Advies aan management

    1. Stop promoting only white people. It's incredibly obvious.
    2. Grow up -- flirting with your employees is embarrassing and unprofessional
    3. Take a good look at the morality of how you're running your company.
    4. Your trophy winners are quitting -- shouldn't that tell you something?
    5. Stop bullying people when they choose to go elsewhere. Don't tell me I'm 'giving up' or 'if you can't be successful/happy here, what makes you think you will be successful elsewhere?' or 'you're feeling negative because you surround yourself with negative people.' I brought a positive, professional attitude to work every day and it was a huge shock when I left. If you really can't see beyond your employees attempts at faking it until they make it, you shouldn't be in management. There are people at this company with anxiety, stomach issues, weight gain, etc. and no one changes a thing. I've seen doctors in NYC that have said people come to them with similar issues from Yelp. How do you not realize that isn't ok?

    Reactie van Yelp

    15 mrt. 2019 – People Operations at Yelp

    We take the safety and security of our employees extremely seriously; there are two layers of physical security at our NYC office: 1) the building security in the lobby and 2) Yelp's own physical... Meer


  2. Nuttig (5)

    "It is not easy...."

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Sales Associate in Chicago, IL (Verenigde Staten)
    Voormalige werknemer - Sales Associate in Chicago, IL (Verenigde Staten)
    Niet aanbevolen
    Neutraal vooruitzicht
    Geen goedkeuring Directeur

    Ik heb een voltijdbaan gehad bij Yelp (Korter dan een jaar)

    Pluspunten

    They give you everything: food, PTO, 401k, and a lot of room to grow. The money is also really good.

    Minpunten

    Cold calling 80- 90 business a day is hard on anyone. The first two months are the worst. This is not the kind of job where you form any meaningful relationships with customers.

  3. Nuttig (3)

    "roller coaster of sales"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Sales Executive in Phoenix, AZ (Verenigde Staten)
    Huidige werknemer - Sales Executive in Phoenix, AZ (Verenigde Staten)
    Aanbevolen
    Positief vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan bij Yelp (Langer dan een jaar)

    Pluspunten

    Working at Yelp in this particular position if local sales is 3.5 stars, let me Explain:
    The good - the good is the overall culture, and the supportive nature of management - at least from what I have experienced. We are well caffeinated, decently fed, with ample time off and a work life balance. And if you do well, you can make great money after your first or second year. I earned an 18,000 raise in two years , not including commission. I’m on track to make $90k if I bust my hump, $65k if I barely try . It’s extremely diverse and inclusive and we celebrate that at Yelp. I’ve also been around and recognize with benefits and the culture that I’m getting a lot for “free” and that includes health care which is amazing and a wellness benefit of a few hundred a year. So it’s a financial win for me for sure.

    It’s a fun place to be, and a positive attitude is must .

    Minpunten

    The Bad: not everyone has great managers, and sometimes morale can suffer. When rumors fly they go quickly and inaccuracies abound. Some managers are super responsive to other teams and team memebers, some managers don’t smile , welcome or acknowledge you if you are not in their team even if you’re part of the same director group and they see you every day. In my opinion all managers should appear welcoming and inviting to everyone. They are leaders ! Leaders can lead strangers too!

    The Ugly: Sales is a hard job. You’re calling people on the phone selling them advertising tht many times they don’t want or don’t know that they need. You get hung up on a lot, people cuss at you, say mean things. So that is very challenging but I’ve become more thick skinned at least. I love where I work, I don’t really like my job. It’s a roller coaster and a high and low daily.

    Advies aan management

    Be more responsive to rumors in office and proactive to repair morale. Encourage middle
    Management to make it look more fun so people want to be promoted to local sales managers.


  4. Nuttig (1)

    "A lot of perks"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen

    Ik heb een voltijdbaan bij Yelp (Langer dan een jaar)

    Pluspunten

    A lot of perks, great people all around.

    Minpunten

    I do not have any major cons.


  5. "You get in what you put out"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Senior Account Executive
    Voormalige werknemer - Senior Account Executive
    Aanbevolen
    Neutraal vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan gehad bij Yelp (Langer dan een jaar)

    Pluspunten

    Great benefits and you're working for a tech company.

    Minpunten

    Difficult days and lots of businesses hate you off the bat.


  6. "okay"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Anonieme werknemer
    Voormalige werknemer - Anonieme werknemer
    Niet aanbevolen
    Neutraal vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan gehad bij Yelp

    Pluspunten

    The place was a good laugh

    Minpunten

    The money was not great


  7. "A grind that can be frustrating at times"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Account Executive in San Francisco, CA (Verenigde Staten)
    Huidige werknemer - Account Executive in San Francisco, CA (Verenigde Staten)
    Aanbevolen
    Negatief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Yelp (Korter dan een jaar)

    Pluspunten

    Almost everything is great. Environment, coworkers, career advancement.

    Minpunten

    The AE job itself is tough. Calling an endless list of businesses can be mentally taxing.. especially when most of them have already been reached out to dozens if not hundreds of times.

    Advies aan management

    Businesses that aren't good fits for the product should be dialed less often.

    Also, the AEs that do a good job of extending conversations with business owners shouldn't be punished for less dials.

  8. "Amazing Place!"

    StarStarStarStarStar
    • Balans werk/privé
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    Huidige werknemer - Sales Manager in Phoenix, AZ (Verenigde Staten)
    Huidige werknemer - Sales Manager in Phoenix, AZ (Verenigde Staten)

    Ik heb een voltijdbaan bij Yelp (Langer dan 3 jaar)

    Pluspunten

    The amazing thing about Yelp is there is no shortage of opportunity. If you are willing to put in the work, you have reach any level you desire. You also have one of the best support systems imaginable. This job has given more than I ever though possible when I started 3 years ago. I am very grateful for everything Yelp has helped me with.

    Minpunten

    I think in any situation you determine your success. If you come in with a positive attitude and the intention to work your hardest, you will 100% be successful.


  9. "Inside sales"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Sales Associate in New York, NY (Verenigde Staten)
    Huidige werknemer - Sales Associate in New York, NY (Verenigde Staten)
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Yelp (Korter dan een jaar)

    Pluspunten

    Great culture, supportive management, and lots of perks

    Minpunten

    Commute is rough if you're not from the city


  10. "Not for everyone but a great place to start your career"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Anonieme werknemer
    Voormalige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan gehad bij Yelp (Langer dan een jaar)

    Pluspunten

    Benefits, culture, environment, amazing bosses

    Minpunten

    Clientele is vey hard to deal with, high stress

    Advies aan management

    You are doing a great job on inclusion!