Pluspunten
I work in customer support, which for any internet-based company is basically an armpit that that head office wish they could get rid of. At eBay, that sentiment is even worse simply because from day one, they have tried to avoid putting customer support in place. Pierre's vision was "members helping other members" AKA "figure it out yourself, morons." And don't forget that eBay's first customer service representative was Uncle Griff, who toiled on the boards for free until they offered him a job (although I wish I had done the same since he's a multi-millionaire now). ANYWAY, customer support at eBay is (or was until recently) maybe the easiest job you can do in your pajamas.
Minpunten
There are few opportunities for advancement, plus the layoffs lopped off the recent promotions so I'm glad I didn't get that promotion. Speaking of layoffs: thought this round was bad? JD has basically pulled the plug on the business and we get to watch from the sidelines while it circles the drain! My prediction is that customer support will move to a 100%-outsourced model in 2009 which means another 6000 or so pink slips. Think getting an answer from eBay was tough now? Wait until that answer has to come from the lowest bidder! They can barely tie their own shoes.