Beware - werkgeversreview Customer Service Representative bij eBay

1,0
21 jul 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It is remote….that’s it and that is all!

Minpunten

Sounds good initially, but once you are in you will quickly realize you have been deceived. They are looking for experience CSR’s but the training doesn’t reflect that…therefore you are spending weeks getting training that is not needed and you never learn the product until you are actually on the phone with members.. Don’t agree to the swing shift if you are being hired into the Buy department…They will stick you into training asap and you will never get the shift pay difference….so the pay they promise you for that varies shifts WILL NOT HAPPEN. In training don’t be analytical in training they will mark you as a troublemaker

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5,0
13 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

People, decent benefits, focus on customer

Minpunten

Anything that is typical with a large enterprise company

3,0
20 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Minpunten

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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