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Great company with unfair and realistic KPIs - werkgeversreview Customer Service Teammate bij eBay

4,0

2 dec 2023

Customer service teammate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

WFH, great environment, good leadership, good work-life balance

Minpunten

Extremely impolite and unpleasant customers, especially the American ones; unreasonable KPIs; useless coaching plans for something you cannot control (for instance, surveys and their No Resolution percentage)

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5,0

17 mei 2026

Group product manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

good culture friendly people and good benefits

Minpunten

leadership direction politics tenured individuals who do not change their ways of working

3,0

20 jun 2026

Software engineer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Minpunten

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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