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      avatar
      BizAway
      3.9★Vergoeding en arbeids­voorwaarden

      Sollicitatiegesprek voor de functie Customer Service Agent

      14 aug 2017
      Kandidaat voor anonieme sollicitatie
      Berlín

      Overige sollicitatiereviews voor Customer Service Agent bij GetYourGuide

      Sollicitatiegesprek voor de functie Customer Service Agent

      23 jun 2017
      Kandidaat voor anonieme sollicitatie
      Berlijn
      Geen aanbod
      Negatieve ervaring
      Gemiddeld sollicitatiegesprek

      Sollicitatie

      Ik heb online gesolliciteerd. Ik heb gesolliciteerd bij GetYourGuide (Berlín) in jun 2017

      Sollicitatiegesprek

      They make you take the interview all by yourself on Spark Hire. I couldn't imagine how frustrating and distressing could be taking a video interview in this way. Spark Hire sent me an email with all the instructions to take the interview and a link to start the whole process. Then a video with a GetYourGuide recruiter started. In the video she introduced a little bit the company and some information about the role I applied for. Then the nightmare started. After every question a countdown reminded me the amount of time I had to organise my thoughts and to prepare my answer. I had 2-3 minutes for every question. Then, the program started to record my answer. I had a single take for each answer and if I wasn't happy with my recording I could choose to not submit the video. Even though for my position only two languages where required, during the interview I was asked if I was able to speak a third language and to demonstrate that. The whole experience was awful and stressing because of the countdowns, the lack of human contact and non-verbal feedback from the recruiter. Terrible. Absolutely horrible.

      Sollicitatievragen [3]

      Vraag 1

      In your opinion what are the most important skills a Customer Agent should have?
      Vraag beantwoorden

      Vraag 2

      Can you speak another language in addition to your mother tongue and English?
      Vraag beantwoorden

      Vraag 3

      How do you picture a Customer Agent's working day?
      Vraag beantwoorden
      avatar
      Reactie van GetYourGuide
      8y
      Hi, Thank you for your detailed review. We are sorry to hear that you didn't enjoy your Spark Hire interview. We use Spark Hire during our hiring process for various reasons. One is that it helps the recruiting process move more quickly which is beneficial for both us and the candidate. It also allows the candidate to complete the interview in their own time which gives them more time (than they would in an in-person interview) to come up with an answer. Again, we are sorry you didn't enjoy your spark hire interview and we really appreciate your feedback. Best, GetYourGuide.
      Geen aanbod
      Positieve ervaring
      Gemiddeld sollicitatiegesprek

      Sollicitatie

      Ik heb online gesolliciteerd. Ik heb gesolliciteerd bij GetYourGuide (Berlijn) in jun 2017

      Sollicitatiegesprek

      Face to face interview with two people; introduction, questions about education and professional background; Aptitude exercises (rol play game, prioritizing, language skills, communication with customers). Questions about the position from me.

      Sollicitatievragen [1]

      Vraag 1

      How do you think a good leader should be?
      1 Antwoord
      1
      avatar
      Reactie van GetYourGuide
      8y
      Thank you for your review. We value your feedback and are happy that you had a positive experience with us.

      Sollicitatiegesprek voor de functie Customer Service Agent

      14 jun 2017
      Kandidaat voor anonieme sollicitatie
      Berlijn
      Geen aanbod
      Positieve ervaring
      Gemiddeld sollicitatiegesprek

      Sollicitatie

      Ik heb online gesolliciteerd. Ik heb gesolliciteerd bij GetYourGuide (Berlijn) in jun 2017

      Sollicitatiegesprek

      - A first video interview with SparkHire. This is a pre-recorded video, you will have 1-2 minutes to prepare to answer and only on take. For one question, you will need to answer in your second language, and if you selected another, you will answer also one question with a third language as well. The purpose of the interview is to learn a little bit more about you, your experience, and why you want to join the team. Similar to a phone interview, during the video interview GetYourGuide wants to hear about some of your previous work experience and what made you decide to apply to work at GetYourGuide in the specific role for which you have applied. - A second group interview with HR and one of the Customer Service Team Leads. This will be a face to face interview more in depth about your motivation, skills, what you can bring to the team, how would you react in a certain situation. I had a little role play: I needed to answer an angry customer on the phone, answer some mails in my languages, and prioritize some tasks.

      Sollicitatievragen [1]

      Vraag 1

      - Why do you want to work at GetYourGuide? (motivation) - What are the top qualities for a customer service agent? - What makes you get up in the morning? - Tell me about a time you had a disagreement with your boss. How did you handle it? - Tell me about a time you had to deal with a difficult customer? How did you handle it? What would you change?
      Vraag beantwoorden
      avatar
      Reactie van GetYourGuide
      8y
      Thank you for your review. We are glad you had a positive experience with us! We really value and appreciate your feedback.

      Sollicitatiegesprek voor de functie Customer Service Agent

      23 jun 2017
      Anonieme werknemer
      Berlijn
      Aanbod geaccepteerd
      Positieve ervaring
      Gemiddeld sollicitatiegesprek

      Sollicitatie

      Ik heb online gesolliciteerd. Ik heb gesolliciteerd bij GetYourGuide (Berlijn) in jun 2017

      Sollicitatiegesprek

      I had sadly missed the date for the upcoming training week when I first applied. They told me they'd put me in their talent pool, at the time I wasn't really sure if I'd receive something from them later on. I was very positively surprised when only shortly after that, I reveived an invitation to a spark hire interview. After completing the video the real interview process began, where I met them face to face. It was a very fast and pleasant process!

      Sollicitatievragen [1]

      Vraag 1

      They asked me, how I heard from GetYourGuide and what my motivation was to work for them!
      Vraag beantwoorden
      avatar
      Reactie van GetYourGuide
      8y
      Thank you for your review. We are glad that you had a positive, fast and pleasant experience with us.