What does the White Houseโs new AI Action Plan mean for the insurance industry? @Capcoโs @Peter Dugas shares his perspective in the latest Business Insurance interview. He outlines the potential regulatory implications at both the federal and state levels, and explains how insurers can proactively strengthen their governance frameworks in response. Watch the full interview: https://www.businessinsurance.com/video-post/video-the-bi-interview-with-peter-dugas-of-capco/
๐๐ผ๐ ๐ฎ๐ฟ๐ฒ ๐๐ผ๐ฝ ๐ถ๐ป๐๐ฒ๐๐๐บ๐ฒ๐ป๐ ๐ฏ๐ฎ๐ป๐ธ๐ ๐ฟ๐ฒ๐ฑ๐ฒ๐ณ๐ถ๐ป๐ถ๐ป๐ด ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐? In their latest article, @Rollo Burgess and @Julia Shreeve explore the tools, mindset, and strategic ambition that set transformation leaders apart. From Agentic AI and cloud-native platforms to end-to-end client journeys and agile operating models - these firms arenโt just modernising. Theyโre reimagining the role of Operations entirely. If you're looking to benchmark, accelerate your roadmap, or rethink your functionโs future, this is must-read. Read the full article here: https://www.capco.com/intelligence/capco-intelligence/operations-transformation-across-investment-banks
Still treating third-party risk as a checkbox exercise? Vendor questionnaires, multi-vendor strategies, CTPP readinessโฆ DORA and NIS2 are reshaping expectations โ and manual processes wonโt cut it anymore. @Alexandre Vandeput and @Alexis Villepelet reveal how leading FSIs: โ๏ธ Build consistent TPRM frameworks across teams โ๏ธ Streamline reviews through digital platforms โ๏ธ Collaborate across the industry to reduce friction Whatโs the competitive edge? Faster compliance, stronger oversight, and scalable vendor governance. ๐ Read the article: https://okt.to/fq08H6
Capcoโs @Peter Dugas and @Chinmoy Bhatiya joined a panel on AI governance at the 2025 ABA Risk & Compliance Conference, where they shared guidance on how banks can responsibly adopt AI while safeguarding compliance, transparency, and trust. ๐๐ฒ๐ ๐๐ฎ๐ธ๐ฒ๐ฎ๐๐ฎ๐๐ ๐ณ๐ฟ๐ผ๐บ ๐๐ต๐ฒ ๐ฑ๐ถ๐๐ฐ๐๐๐๐ถ๐ผ๐ป: โ ๐ฆ๐๐ฎ๐ฟ๐ ๐๐ถ๐๐ต ๐ฎ ๐๐๐ฟ๐ผ๐ป๐ด ๐ด๐ผ๐๐ฒ๐ฟ๐ป๐ฎ๐ป๐ฐ๐ฒ ๐ณ๐ฟ๐ฎ๐บ๐ฒ๐๐ผ๐ฟ๐ธ to guide safe and effective GenAI adoption ๐ ๐จ๐๐ฒ ๐ด๐น๐ผ๐ฏ๐ฎ๐น ๐๐๐ฎ๐ป๐ฑ๐ฎ๐ฟ๐ฑ๐ like ISO/IEC 42001 and the NIST AI RMF to navigate evolving regulation ๐ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ ๐ฐ๐น๐ฒ๐ฎ๐ฟ ๐ถ๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐น ๐ฝ๐ผ๐น๐ถ๐ฐ๐ถ๐ฒ๐, train teams, and monitor AI for bias and model drift ๐ค ๐๐ป๐ด๐ฎ๐ด๐ฒ ๐ฐ๐ฟ๐ผ๐๐-๐ณ๐๐ป๐ฐ๐๐ถ๐ผ๐ป๐ฎ๐น ๐น๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ and embed ethical oversight across the organization ๐ฅ๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฏ๐น๐ผ๐ด for more insights from the panel and practical steps to strengthen AI governance ๐ https://www.capco.com/intelligence/capco-intelligence/aba-rcc-reflections-on-ai-governance To learn more about Capcoโs ๐๐ฒ๐ป๐๐ ๐ผ๐ณ๐ณ๐ฒ๐ฟ๐ถ๐ป๐ด๐ and how weโre helping clients implement AI responsibly, click here ๐ https://www.capco.com/Intelligence/genai
๐ฆ๐๐ฎ๐ธ๐ฒ๐ต๐ผ๐น๐ฑ๐ฒ๐ฟ ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ถ๐ป ๐ฝ๐ฎ๐๐บ๐ฒ๐ป๐๐: ๐ช๐ต๐ ๐ถ๐ ๐ถ๐ ๐๐ผ ๐ฐ๐ผ๐บ๐ฝ๐น๐ฒ๐ ? Transformation projects in the payments space involve more than just technological challenges โ they require precise coordination among all stakeholders. But what makes stakeholder management so demanding? - Diverging expectations and interests among banks, service providers, and regulators - High coordination efforts due to complex interfaces and processes - Resistance to change, which delays acceptance and implementation ๐๐ผ๐ ๐ฐ๐ฎ๐ป ๐ฏ๐ฎ๐ป๐ธ๐ ๐ผ๐๐ฒ๐ฟ๐ฐ๐ผ๐บ๐ฒ ๐๐ต๐ฒ๐๐ฒ ๐ฐ๐ต๐ฎ๐น๐น๐ฒ๐ป๐ด๐ฒ๐? Our latest article in the Successfully shaping the future of payments transformation series provides insights and best practices! ๐ ๐ฅ๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฎ๐ฟ๐๐ถ๐ฐ๐น๐ฒ: https://www.capco.com/intelligence/capco-intelligence/successful-stakeholder-management-in-payment-processing ๐ ๐ช๐ฎ๐ป๐ ๐๐ผ ๐ฒ๐ ๐ฝ๐น๐ผ๐ฟ๐ฒ ๐๐ต๐ฒ ๐ฐ๐ผ๐บ๐ฝ๐น๐ฒ๐๐ฒ ๐๐ฒ๐ฟ๐ถ๐ฒ๐? Read all the articles here: https://www.capco.com/intelligence/capco-intelligence/successfully-shaping-the-future-of-payments-transformation
The Financial Crimes Enforcement Networkโs (FinCEN ) decision to delay implementation of its anti-money laundering (AML) rule for investment advisors highlights the growing complexity of financial crime. @Capco's @Peter Dugas explains that the sophistication of criminal networks makes it extremely difficult for firms to detect potential legal and regulatory violations, and he highlights the serious challenge financial institutions face in unmasking money laundering risks. Read the full article for more of Peterโs insights: https://www.fundfire.com/c/4924054/676694?referrer_module=dashSpotlightPrimary&module_order=0
Nearly 1 in 2 Gen Z investors already own or have owned crypto. They value speed, autonomy, and transparency, and theyโre turning to platforms that meet those expectations โ even if that means going outside the traditional financial system. So where does that leave banks? In The Crypto Generation is Knocking: Are Banks Ready to Answer? @Cedric Loyens breaks down: - Why crypto is more than a trend โ it's a generational mindset - The 6 key transformation areas banks must address to stay relevant - How to deliver compliant, scalable, and trusted crypto services โ now Read the full article to explore what it really means to serve the next generation of investors: https://www.capco.com/intelligence/capco-intelligence/the-crypto-generation-is-knocking
Digital asset custody has moved from an emerging opportunity to an immediate strategic priority for banks navigating a rapidly shifting financial landscape. In the latest @BAI feature, @Capcoโs @John Geertsema, @Hayden McMurrey and @Nyla K., CSM explore why custody is the most practical starting point for banks entering the digital asset space. With regulations evolving and customer expectations rising, the time to move is now. Read the full piece: https://www.bai.org/banking-strategies/digital-asset-custody-a-strategic-consideration-for-banks-in-the-shifting-crypto-regulatory-era/
How are leading firms transforming their Operations functions to stay competitive in a rapidly evolving financial landscape? Our new three-part series, The Future of Operations, explores how Operations is moving from a support role to a strategic enabler of growth and innovation. In the opening article, @Rollo Burgess and @Thomas Jeffrey Hill examine the industry forces reshaping Capital Markets Operations - from regulatory divergence and shifting market structures to product innovation and the push for agility. Whether you're navigating complexity or rethinking your operating model, this series offers timely insight into whatโs next for the function. Explore the series: https://www.capco.com/intelligence/capco-intelligence/financial-markets-operations
Our congratulations to @Morgan Stanley Wealth Management on being named the winner of the 2025 Model Wealth Manager Award for Data and Analytics by Celent, in recognition of its innovative work enhancing advisor efficiency and empowering portfolio management. @Capco is proud to have served as the implementation partner to Morgan Stanley on the development of the SMA Matching Tool and Transition Analysis Tool, which empowers advisors with smarter insights and impactful technology. We look forward to continuing our valued partnership with Morgan Stanley as it redefines the role of technology in personalized wealth management and advisor enablement. Read more here: https://www.celent.com/en/insights/morgan-stanley-wealth-management-sma-matching-and-transition-analysis-tools
