Pluspunten
There is part freedom and autonomy of work, discrete shifts organization, and a lot of flexibility regarding holidays/vacations, and permits. You have good comfortable offices inside the delivery station where you are based
Minpunten
The job is sold to you with great potential and great room for development, but it is only repetitive instead and after 4 years I can't tell how the department is still standing. You are located in your own country/city but commanded by leadership in another one. They have nothing to do with the site leaders where you are based and you feel a considerable distance with all your colleagues at headquarters. There is sometimes embarrassment with other colleagues because there is a lack of collaboration. The leadership makes your work look efficient but it's just monotonous, repetitive, and not helpful at all with nobody else. The main target is making customers happy for something that it's not decided by you. You have no weapons to solve the problems you work for, most of the time the customer escalation issues that you manage will be solved by themselves or perhaps by the logistic process itself. Talking about career, you have less than 10% of success because you are not part of the department where you are based, and if there is an open job position, you surely have dozens of people before you. Last, but not least, the job contract is absolutely ridiculous. I know it didn't depend on the company, but on national job contracts laws, but the company certainly took advantage of this situation to give you a poor contract. Smart working is NEVER allowed, on the contrary, leadership always did something to let you come back working on-site even during the pandemic, or even going against the law that allowed it for some categories of workers. My advice is: if you have a chance to do this job, do your best of course, but try to change departments as soon as there is a job position opened anywhere else!!