Pluspunten
Atos call center is very professional and a very friendly environment. Every day brings a sense of fulfillment at satisfying customer needs from a customer service point of view and from a technical point of view. Every day brings the possibility of learning something new. It is fun to be at work and hard to be in a foul mood.
Minpunten
Although the management does their best to recognize when their support agents are doing a good job, they also can get caught up in stats. I like seeing good stats on my record, but the technology used to measure them definitely needs improvement. While the training is sufficient for getting you started on an account, it is only sufficient. It could be a hundred times better with even just a little more attention to detail and being thorough. Many times there is not enough communication. If a process has changed or there is something new, the agents many times are the last to know it. Sometimes the agents do not know it until someone comes down on the management and the process analysts. I see that the agents as a group (not as individuals) take the fall for this and are often criticized unjustly. Considering we do not get paid very much and most of us are contractors without benefits, they should realize this can be received as being taken for granted.