Conditions ok, but no progression possible - werkgeversreview Customer Service Executive bij Booking.com

2,0
9 jul 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Benefits (lunch provided, discounts for hotels, freaky Fridays, events in Amsterdam

Minpunten

For the bonuses, very hard objectives Working hours: 15h50-23:50, no extra pay for working in the week-end (twice a month) and after 20:00 (until 00:00) 30 mins for lunch only Very bad management, and very few transparency, all important informations are hidden or secret, never seen a department manager around Agents obliged to lie to hotels that do not bring money to the company, and tell them they have their own hotels department, when the phone line is just redirected to the customer service Obliging hotels to use their system without any training and invoicing them for any issues incurred such as overbooking

Ontdek andere reviews over Booking.com

5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great, definitely recommend if looking for start up

Minpunten

No cons all pros only

avatar
Reactie van Booking.com
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
4 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexibility, make your own schedule

Minpunten

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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