Different Perception - werkgeversreview Customer Success Manager bij LinkedIn

3,0
31 jan 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

LinkedIn knows what they are doing when it comes to benefits. I have worked at other tech companies and I can say that this company spoils their employees with some really great perks and there are a few things I like about working here such as: -Amazing health insurance for my family -PerkUp credit to be used annually on a number of pre-approved items (gym membership, massages, child care, home cleaning) -Free breakfast/lunch/snacks -Opportunities to travel (if that's your thing) -Women in management positions -Working for a well respected brand -Discretionary time off -Awesome maternity/paternity leave policy -Pay is above average

Minpunten

The downside of working at LinkedIn is that I quite literally have to sacrifice my work/life balance and sanity for the perks mentioned above. -Onboarding did not prepare me at all to work at LinkedIn or my role -Very little training for new hires. You are thrown in and expected to just figure it out. -Poor communication across teams in multiple offices -Long hours (although they will blame it on your lack of time management) -My particular team is incredibly difficult as a working parent -DTO is nice but missing days does nothing but hurt you -Even when I am not working, I'm constantly stressed about work -Everyone made a big deal about InDays when I started as a day that you can take off and focus on the theme of the month but my team does not participate. -My role is more of a sales position than a customer success position -Doesn't feel like there are many opportunities in the Chicago office to grow The culture on my team is very different than what I have heard at large at LinkedIn, which is unfortunate, as I feel like I have a very different perception of the company. From my first week of training, I felt that coming here was a mistake because I was forgotten about and not prepared to do my job. I left a very enjoyable job that did not pay as well to come to LinkedIn and it feels like I have given up my peace of mind for more money. Not a great feeling.

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5,0
28 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

great company! highly recommend working there

Minpunten

there are no cons that

3,0
21 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-Control your schedule -Office environment is great -Teammates are nice and helpful

Minpunten

-Customer Success metrics lack clear ownership and actionable levers. Many CSMs do not have direct control over the outcomes they are measured against, and success narratives are often based on isolated or non-replicable examples rather than scalable processes. -Microsoft’s increased influence over LinkedIn has led to tighter promotion structures and more limited compensation growth pathways. -Product value within the LTS portfolio is inconsistent. LinkedIn Learning struggles with perceived differentiation and impact, while Recruiter’s market position relies heavily on legacy dominance rather than clear ongoing innovation or customer value expansion. -Metric design and performance management frameworks were created without a strong operational understanding of the CSM role, resulting in accountability for outcomes that CSMs cannot directly influence. -While many CSMs share these concerns, there is limited upward feedback or structured challenge to leadership regarding metric design and role effectiveness, which limits opportunities for meaningful reform. They prefer to lick the boots of senior leaders rather than tell AV and his team how they actually feel and see progress to better, more impactful metrics. For individuals who are comfortable with high call volumes (10+ customer interactions per week) and performance metrics that are influenced significantly by external factors rather than direct role ownership, LinkedIn LTS Customer Success can be a suitable environment.

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