Strong brand, but toxic middle management and structural issues driving talent away - werkgeversreview Business Analyst bij Rituals

2,0
1 sep 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Well-known brand with a strong product portfolio. Opportunities to work on various initiatives and contribute to projects. A few inspiring senior leaders who genuinely want to innovate and create impact.

Minpunten

Disconnect between upper management and reality: senior leadership often has no insight into the daily mistreatment happening at the middle management level….!! Serious issues are consistently shoved under the rug. Very low pay compared to workload: salaries are far below market standards, and job descriptions rarely reflect the full scope of tasks you end up doing. What’s on paper does NOT match your actual responsibilities (= quiet promotions happen all the time). Very toxic (middle) management culture: gossip, bullying, and personal agendas dominate. Psychological safety is completely absent. Attempts to raise concerns with HR are discouraged, with some managers actively intimidating employees for even considering it. No time or space for HR escalation: structural understaffing means people are overloaded, and there’s no realistic way to address issues without retaliation. High turnover: many employees leave not because of the work itself, but because they are taken advantage of and see no improvement in culture or pay. By the time I left there was someone leaving almost weekly for reasons I mentioned (but they always stated other reasons to safe face). Some managers use gaslighting tactics: turning issues back on their junior employees, denying previous statements, or shifting blame. This creates a psychologically unsafe environment where employees begin doubting themselves and feel mentally unstable/anxious. In my case, I resorted to recording meetings just to confirm what had actually been said. This type of behaviour completely erodes trust and morale. The only reason I stayed as long as I did was for points mentioned above under positive, and I would have stayed longer if not for the way I was treated.

Ontdek andere reviews over Rituals

5,0
19 dec 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Sales communication skills and great customer service experience

Minpunten

Distance but that is not a big issue

avatar
Reactie van Rituals
1y
Dear , Thank you for your positive review. Glad to hear that you had a great time at Rituals. Kind regards, HR Rituals (Benelux)
2,0
24 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- nice area and store product

Minpunten

- rude - the workers there are like forty years old crying about a non-commission sale to a 16 year old

avatar
Reactie van Rituals
3mo
Hi there, Firstly, thank you so much for your review and honesty in writing your review to us. We value this above anything else as feedback is a gift, whether positive or constructive. We truly regret that you have had this experience with us and we want to suggest that we can get in touch with you personally so we can talk through this in better detail. If you could please send an email to: Recruitment.ukie@rituals.com, we’d love to chat confidentially. Kindest, Talent Acquisition & Employer Branding | Rituals Cosmetics UK/IRE
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle