Smoke & performative mirrors - werkgeversreview UX-UI Designer bij ServiceNow

2,0
23 jan 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Typical benefits which come from most tech jobs (PTO, etc). A lot of people really trying to do good work.

Minpunten

In some orgs UX is treated like graphic design. Senior leaders outsourcing all thinking to latest "hot" AI tool despite being hired for experience. Some groups work in a waterfall method where engineering delivers inline, non-reusable, styled code and require everything to be visualized with no ability to work in a more modern, collaborative fashion. Some design leadership have openly mocked their should-be counterparts in workshops and other visible forums. Executives give feedback or ideas without having clear goals or strategies in mind, punishing teams who don't deliver despite absence of an actual plan forward. Certain program operations teams mandate multiple meetings just to stitch information together just enough to be performative without real value. Tendencies for teams to mark initiatives as "green" to avoid being realistic about issues plaguing meaningful progress.

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5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Nice people, great pay, substantive projects, builds presentation and networking skills.

Minpunten

All virtual unless you are in a state with an active office, like California.

2,0
17 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Minpunten

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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