Pluspunten
The product is amazing - customers love the technology.
Minpunten
The marketing is outdated (yes, even the new stuff), and has the vibe of a late-90s tech company. The internal systems are a nightmare - the homegrown CRM is so bad that employees regularly laugh about its lack if usefulness. Being a SaaS company that uses Microsoft Office instead of Google for Enterprise is embarrassing, but it probably makes sense given that it seems all employees are middle-aged white men. Lack of diversity - the list of enterprise sales reps is almost all white men. There is one female who leads a BU. At a recent Women in Tech lunch all panelists were asked about programs to include more women in the workforce. Where every female exec from other companies was able to site specific programs focusing on diversity, ServiceNow didn't have a single initiative. The company also hasn't committed in any way to being a good corporate citizen, with a complete lack of company-driven volunteer initiatives. Total lack of transparency - you'll never hear an executive say, "you asked and we listened!" They take surveys about internal systems and practices and then never share the results.