Drinking from the fire hose is no joke - werkgeversreview Senior Manager bij ServiceNow

3,0
24 mrt 2022
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Goedkeuring directeur
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Pluspunten

The culture is real - the intensions, the care from leadership and the drive are all 100% ingrained in the ServiceNow DNA.

Minpunten

Drinking from the fire hose is no joke - I was told this over four years ago when I interviewed and the same applies today. Leadership pivots constantly - there seems to be no ability to put a PIN in it so you can get the job done and it affects your ability to be successful in your role. We are told 'this is what innovation looks like' as if that makes our stress level acceptable. It's not innovation, it's lack of leadership and the result of constant pivoting affects working relationships with partners and the customer experience. DE&I remains a challenge, we talk the talk, but I am hearing we don't always walk the talk... equity matters.

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5,0
25 jun 2026
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Goedkeuring directeur
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Pluspunten

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Minpunten

- Hard to get remote position nowadays - Could have better pay

2,0
17 jun 2026
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Goedkeuring directeur
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Pluspunten

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Minpunten

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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