Well documented processes and policies, reality is different based on the team you join - werkgeversreview Principal Product Manager bij ServiceNow

1,0
7 jun 2022
Aanbevelen
Goedkeuring directeur
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Pluspunten

Every HR policy (in theory) is well thought out, and favorable to the employees. Every product development process is extremely well documented and available as a part of a new employee onboarding. Tremendous growth potential with the segment they are in.

Minpunten

It follows a waterfall development methodology and family releases are launched only twice a year. So if you have an agile background, it will feel tough to unlearn agile. "US-centric": All the HR policies are exceptionally well suited for the employees in the US, however, the reality for Indian employees is the opposite. Almost every employee in India complains of long working days, claiming that the issues are passed on to them from their US counterparts. Talent density is concentrated toward core products. Platform and backend teams are full of mediocre leadership who lack vision. Even senior management doesn't care about these teams and they are running on auto pilot. Be sure to speak to the hiring manager and assess them. In my personal case, the hiring manager herself didn't know basic vocabulary (forget about product management) Compensation is inflated with variables and RSUs, which you get only if you complete a certain time frame with the company. If you are someone who wants to learn fast and solve exciting problems, not the right company for you.

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5,0
25 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Minpunten

- Hard to get remote position nowadays - Could have better pay

2,0
17 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Minpunten

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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