CSR treatment - werkgeversreview Customer Service Representative bij T-Mobile

2,0
10 dec 2009
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The phone plans and discounted service is still a good benefit even with recent increases. Hourly pay is good compared to other customer service jobs in area.

Minpunten

In the last several months there has been a serious decline in the culture, treatment, interactions, and compensation of csr reps. No fair disciplinary or promotions, no pay increase and other bonuses have been taken away or made too hard to recieve. Frontline employees use to be treated the same way the external customers are expected to be treated. Morale is way down.

Ontdek andere reviews over T-Mobile

5,0
14 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great working environment bonus after 5 years

Minpunten

None! Loved the company and opportunities there

2,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Wireless service discount Decent vision insurance Co-workers

Minpunten

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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