The recruiter was extremely unresponsive, ignoring my applications and direct emails both 2 years ago and when I recently applied again. The only reason that I eventually got a response 2 years ago was due to the fact that another member of the HR recruiting team (who I believe was her manager at the time) posted the job on ADJ and I emailed her directly to bypass the recruiter. This resulted in me being forwarded on into the interview process. I honestly can't believe this recruiter is still gainfully employed there in the same job. When I went through the interview process 2 years ago, after bypassing this hurtle, I made it though multiple rounds of interviews with all of the key members of leadership with them, then on to the final round but the position was pulled due to funding as part of their reorg from being a public company that went back to a private one. I was extended an offer for a sales position by the Director of CS, to get my foot in the door, but declined, as I didn't believe sales to be a good fit. Now, having even more experience as a CSM working with software companies, I applied once again. I received no reply. I followed up by emailing the same recruiter directly and received no reply. Weeks later, I received an auto-rejection - EVEN THOUGH I HAVE EVEN MORE EXPERIENCE NOW THAN I DID WHEN I MADE IT TO THE FINAL ROUND. This experience is truly unacceptable for prospective candidates. I won't be applying again, and I have also been very vocal to my network about my negative experience with this recruiter there. If you want quality CSM candidates with a wealth of experience and who are demonstrated top performers, I suggest adding more gate keepers to your recruiting staff so that people receive an acceptable review and reply, and/or seriously restructuring the initial phase of your recruiting process.

Lot of changes to the interview schedule in the last two rounds person sitting in the US postponed the interview a few times. After completing three rounds in the final round the head of customer success asked if I had the knowledge about the product if this is the reason for rejection they would have informed at the beginning instead of wasting the time. The postponed interview a couple of times which cost it time and effort. Lotus research and presentation was done however I was not happy with the kind of experience received. It lift sad impression