Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

As a Technical Operations Associate in the Customer Operations organization, you will serve as an expert on our internal tools and processes while working closely with Product, L&D, and Customer Operations leadership.

You’ll collaborate with Lemonade Product teams in the development, release, and adoption of product releases that impact the Customer Operation. In this role you’ll monitor the roadmap execution against critical operational targets, own the product feedback cycle with business partners in Product, Customer Operations Leadership and ultimately work in lock step with product to ensure the success of new releases.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you’ll do

• Monitor product roadmap to ensure timely execution of critical releases
• Coordinate with Product to inform and champion product releases (emphasis on driving the adoption of product releases in our internal CRM)
• Influence product solution design through providing feedback early and often in tech spec creation
• Own the feedback cycle with Customer Operations Leadership & Product business partners
• Surface, address, and escalate release-related bug reports to resolve issues impacting team efficiency quickly
• Lead and own the feedback cycle for Customer Ops EU
• Schedule regular syncs with key Product Partners
• Participate in Product team meetings
• Execute product-release playbook to navigate change management

What you’ll need

• Technical Product Fluency: 2+ years of experience in a technical operations, high-level claims, or specialized customer experience role (fintech or insurtech experience is a huge plus).
• Subject Matter Expertise: Deep proficiency in managing complex ticketing systems and/or navigating end-to-end claims or support lifecycles.
• Operational Mindset: A proven track record of using process mapping and technical solutions to solve problems.
• Project Management Skills: The ability to juggle multiple stakeholders and deadlines without breaking a sweat.
• Communication Mastery: You can explain a complex technical bug to a non-tech audience and a customer pain point to an engineer with equal clarity.

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.