Stay away from Hyderabad CSG/Support team - werkgeversreview Success Agent bij Salesforce

1,0
24 jul 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good Company and Brand Image Good Salary and benefits

Minpunten

This is one of the most ridiculous team that you can see. This is one team that acts completely against the company’s core values. Leadership team is new and they want to impress the team in US and so they drive useless initiatives just for the sake of it without thinking about the current problems that the team is facing. Numbers driven mindset who doesn’t want to hear the problems at all. Call for a meeting and only they will talk. No time for them to listen to the problem on the ground. They think they are absolutely right and they can drive things like how they have done that from their past companies. All actions are numbers driven and more consultant company type execution (authoritative) so as to get the results. They need to understand it's not Wipro, Infosys, HCL or even Deloitte. Nobody can speak up freely. If someone talks then they will hold the vengence against them and show that during promotions/salary hikes. Half frontline managers coming from similar experience will go behind the VP/Directors to get their needs fulfilled. Couple of the managers will jump on to other team’s business, pretend as if they are all over the place but in reality trying to show-off. They have hardly 6-7 years overall experience and show-off as if they are 15+ years experienced. Regardless the upper management wants only that type of front line managers who would just nod their heads, sweet talks and tell yes to all they say. The upper management will even promote such inexperienced people who doesn't really deserve or doesn't even fit to be in the team. Bad working attitude and thinks he is the superstar of the whole support team. They will call floor meeting and say promotions is only merit based but have special reservation only for people. All the merit system is all brainwash and every time they change their own words, no honor in that. If you want promotion/hike then you need to run behind them like a dog and loose your self-respect. Hardly there are few managers who have concern for the teams and have the guts to stand up against these immature leaders. For those one or two managers they would have tough time thereafter and eventually they will also change or quit. All talks that they talk about Company culture are only virtual. These managers with service industry mindset driving this like a call centre and don’t care of people or their feelings. If you are just looking for some good money and care less of your self-respect then go ahead and join. Ask for the shift and if its night shift then don’t join. Night shift has the worse management team, politics and groupism at all levels. In short, good company being spoiled by some upper management from these tier2/3 companies who has no understanding of Salesforce business nor has interest to do some good except for themselves.

avatar
Reactie van Salesforce
7y
Thank you for taking the time to leave this feedback. The management behaviors you've described in your review are concerning and not at all aligned with our values. Even though you are a former employee, if you feel comfortable, we would appreciate it if you could contact EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to provide additional details. Doing so will help us work to directly address the concerns you raise in your review and ultimately make the workplace better for everyone.

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5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Pay, flexibility, benefits, advancement, development

Minpunten

Must remain in role for 12 month + for promotion opportunities.

4,0
9 jul 2014
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Minpunten

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
avatar
Reactie van Salesforce
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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