Used to be a great company! Bad leadership, Internal Chaos, No Career Opportunities - werkgeversreview Customer Success Manager (CSM) bij Salesforce

2,0
23 apr 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

- Great products and good customers. - Talented people

Minpunten

-Internal Chaos: Had 6 Managers in 5 Years. Horrible! -Bad Leadership. Managers get promoted with zero leadership skills, and no training is given. There is a lot of backstabbing and horrible behaviour by managers, and they get away with it. -No career possibility unless one is based in Dublin or SF. -Promotions are handled badly. In no other company, I worked for, it was this bad.

avatar
Reactie van Salesforce
2y
Thanks for taking the time to leave your feedback; we read every single one of these reviews! As we continue to expand our company globally, we understand there will be growing pains felt in different regions, and we appreciate you surfacing them here. That said, what you're describing here is absolutely counter to the culture and workplace that we strive to create for our employees! If you’re comfortable doing so, we encourage you to escalate any concerns related to backstabbing or politics to our anonymous reporting platform, EthicsPoint, at salesforce.ethicspoint.com, where you can provide further information for us to investigate.
 Thank you again for sharing, and for raising your concerns so we can continue to improve and make this a best workplace for all.

Ontdek andere reviews over Salesforce

5,0
5 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Amazing workplace culture Great benefits Great career growth pathways Favorite job of my entire career Great leadership

Minpunten

None. You work hard but it’s so worth it.

4,0
9 jul 2014
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Minpunten

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
avatar
Reactie van Salesforce
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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