The Role

The Inside Sales Representative is responsible for day to day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans and generate sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

Location: Rotterdam, The Netherlands or Ghent, Belgium attending Monday - Thursday to the office, Friday optional from home.

Responsibilities

• Develop and utilize territory management plan
• Identify and cold-call prospects
• Support account managers in generating new business by creating and delivering qualified opportunities
• Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
• Handle inbound, unsolicited prospect calls, internet leads, and convert them into sales
• Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow ups; and other account related issues
• Provide Voice of Customer feedback including product quality, performance and service issues and concerns
• Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
• Provide ongoing sales demand forecasts
• Negotiate business to close including pricing, sales terms and other conditions

Qualifications

• BS/BA in business related discipline
• Previous inside sales or customer service experience, preferred
• Experience with CRM and other sales systems and tools