Job Req Number: 112054
Time Type: Full Time

Move forward as Customer Solution Specialist at DSV in Rotterdam
This is not an entry-level job. This is your launchpad! At DSV, you start as a customer solution specialist in a role where you learn how to drive change within large logistics organizations. Responsibility, commercial challenges, and visible results are all part of the journey. You will grow quickly, learn from experienced professionals, and with the right drive, you can advance into roles such as Customer Solutions Manager, along with countless other opportunities. A strong career start begins here, with us at DSV.

You get it done
This is your opportunity to make an immediate impact on our customers’ supply chains while rapidly developing your career within DSV. As a customer solution specialist, you will work at the intersection of air and sea freight, data, and innovation. You will support and collaborate with major international clients, providing smart solutions that help optimize, improve efficiency, and future-proof their supply chains: You’re on it.

How you do this? You are the connecting force between multiple teams, from operations to IT, and from customers to global stakeholders. You ensure that digital solutions are not only properly managed, but also continuously monitored and optimized. You take these solutions to the next level while ensuring that processes truly deliver results in practice.

You make data and processes transparent, advising clients within your portfolio on our available tools and capabilities in Order and Freight Management. You achieve this by:

• working on strategic improvement projects and continuous improvement initiatives;
• optimizing Order and Freight Management processes;
• analyzing KPIs and translating data into actionable improvements and strategic insights;
• acting as the primary point of contact for your customers and internal stakeholders, while closely collaborating with operational and product teams to improve processes and solutions;
• supporting business reviews and performance meetings by preparing reports that contribute to strategic decision-making;
• driving digital transformation and innovation while ensuring customers maximize the value of our smart digital solutions.

Your team stands out within DSV by its professional yet approachable and informal culture. In an energetic team of seven colleagues, passion and ambition drive collective growth. There is plenty of room for initiative, ownership, and personal development. Collaboration and quality are central, and we give you the freedom to take responsibility and continue growing your career.

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Our work starts with a challenge, and for every challenge, we find a solution, says Marjolein Verhoeven, Customer Solutions Manager Benelux.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a completed degree at a minimum of bachelor’s level (HBO), or several years of experience in a role focused on operational excellence or sales management;
• strong spoken and written communication skills in both Dutch (B2 level) and English;
• a valid driver’s license and willingness to travel within the Netherlands or Belgium;
• affinity with process improvement and change management;
• strong analytical skills, ambition, and a solution-oriented mindset.

It all counts for this vacancy of customer solution specialist in Rotterdam. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary dependent on knowledge and experience with a start range of €3.000,00 to €3.500,00 gross per month based on a 40hours work week;
• supplement to your salary a 5% bonus and 8% holiday allowance;
• enjoy 28 days of annual leave (full time basis) to spend with friends and family;
• personal growth through our DSV Academy and external training in logistics or other relevant fields;
• and last but not least additional perks such as our bike plan and the fiscfree program, providing net savings.

Move forward
Send your resume with a cover letter or leave your details, and we’ll get in touch with you. Still have questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 6 8229 7557 or cindy.visser@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics
Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com