Knowing the Business
• Understands Operational and Financial Factors
Demonstrates understanding of the business as a system (from marketing through delivery) and how all of the functions interconnect.
• Understands Company Products, Services
Applies in depth knowledge of the organization's product/service offerings to deliver on department goals.
• Collects and Evaluates Metrics/Data to Determine Actions
Evaluate metrics to understand the potential impact of current business challenges on the company's success.
Initiative
Continuously reviews personal (and team) results against desired standards and takes corrective action
to ensure success.
• Motivating and Energizing Self and Others
Consistently display an outstanding degree of involvement and engagement which inspires others.
• Self-Starting
Proactively takes on additional assignments to stretch own capabilities and contributes to overall team performance levels.
Accountability
• Taking Responsibility and Ownership
Is aware of own responsibilities and encourages colleagues to be this as well, while maintaining a high level of cooperation.
• Driving and Delivering Results
Measures and tracks (team) performance against goals and encourages team members to contribute to achieving the goals.
• Managing Expectations and Working Through Setbacks
Openly manages other's expectations when completion of tasks is not possible or delayed.
Collaboration/Teamwork
• Delivering Information and Assistance
Offers appropriate assistance and support to colleagues, (direct reports), and superiors within own area of expertise, without waiting to be asked; participates in cross-functional teams.
• Role Identity and Interpersonal Interactions
Communicate s within and across teams to break down barriers and achieve team goals; takes on the role of the expert or leader when necessary.
• Building/Maintaining Relationships and Fostering Cooperation
Work s collaboratively with all team members to integrate individual perspectives; provides encouragement and acknowledgment of others' contributions and inputs.
Creativity and Innovation
• Generates Ideas
Continuously generates new ideas, methods, products or solutions; acts on new ideas, assessing and testing risks.
• Facilitates Creativity in Others
Encourages others to openly share, build on, and challenge each others' new ideas, products or solutions.
• Seeks Opportunities
Regularly engages in new projects/activities and pushes past customary practices to address problems and opportunities within team.